This Privacy Policy explains how LEGAL CARE AUSTRALIA PTY LTD (ABN 12 162 902 543), trading as Willkeeper ("we", "us", "our"), handles your personal information. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1Information we collect
To help you prepare a will, we collect information you provide directly, which may include:
- Identity and contact details — your name, date of birth, address, email, and phone number.
- Family and relationship details — including the names of your executor, beneficiaries, guardians, and dependants.
- Estate details — assets, gifts, and instructions you choose to record.
- Payment details — processed by our third-party payment provider; we do not store full card numbers.
- Technical data — such as your IP address and basic usage analytics when you visit the site.
Some of this is sensitive information under the Privacy Act. We only collect it with your consent and only where it's reasonably necessary to provide the service.
2How we use your information
We use your information to prepare your will document, respond to your enquiries, process payments, send you the materials you've requested, improve the service, and meet our legal obligations. We do not use your information for any purpose you wouldn't reasonably expect without telling you first.
3Direct marketing
If you opt in, we may send you occasional updates or reminders. Every message includes a way to unsubscribe, and you can opt out at any time by contacting us. We never sell your personal information.
4Disclosure to others
We may share your information with:
- Independent legal practitioners, where you've requested a solicitor review.
- Service providers who help us operate (for example, hosting, email, and payment processing), under confidentiality obligations.
- Authorities, where required or authorised by law.
5Overseas disclosure
Some of our service providers may store or process data outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the APPs. [List countries / providers, e.g. cloud hosting regions, once confirmed.]
6Security & retention
We take reasonable technical and organisational steps to protect your information from misuse, loss, and unauthorised access, including encryption in transit and restricted access. We keep your information only as long as needed for the purposes above or as required by law, then securely destroy or de-identify it.
7Cookies & analytics
We use basic cookies and analytics to understand how the site is used and to improve it. You can disable cookies in your browser, though some features may not work as well.
8Accessing & correcting your information
You can ask to access or correct the personal information we hold about you. Contact us using the details below and we'll respond within a reasonable time. If we can't give you access, we'll explain why.
9Complaints
If you're concerned about how we've handled your information, please contact us first so we can try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10Contact us
LEGAL CARE AUSTRALIA PTY LTD trading as Willkeeper
Email: [privacy@yourdomain.com.au]
Address: [business address]
11Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its "last updated" date.